Refund Policy

1. Scope of This Refund Policy

This Refund Policy applies to payments made to Oasis SoftApp Services in connection with software development work, websites, technical support, digital implementation work, consultations, product-related services, custom solution discussions, and similar business services, unless a separate contract, proposal, invoice note, work order, or written communication provides a different refund rule for a specific engagement.

2. Refund Window

A refund request may be considered only if it is made within 7 calendar days from the relevant payment date. The 7-day period is counted from the date on which the payment is received by us, unless a different written commercial term specifically applies to a particular project or service.

3. No Refund After 7 Days

No refund will be provided after 7 calendar days from the relevant payment date. Once the 7-day period has passed, the payment shall be treated as non-refundable unless a separate written exception has been expressly approved by Oasis SoftApp Services.

4. Eligibility Within the 7-Day Period

A request made within the 7-day period does not automatically guarantee a refund. The request may be reviewed based on the nature of the service, the stage of work already completed, time already spent, resources already allocated, third-party costs already incurred, and whether any product setup, support work, implementation activity, customization, design, licensing, or configuration work has already begun or been delivered.

5. Cases Where Full Refund May Not Apply

Even within the 7-day window, a full refund may not be available if work has already commenced or if costs have already been incurred in relation to your request. In such cases, the refundable amount, if any, may be reduced after taking into account the value of work already performed and any non-recoverable business costs.

• Requirement analysis, consultation, or planning work already performed
• Design, development, setup, customization, or configuration already started
• Third-party charges, hosting, licensing, API, or integration costs already incurred
• Support, troubleshooting, or implementation effort already delivered
• Any service or product component already consumed, provisioned, or made available

6. Non-Refundable Situations

The following situations are generally non-refundable, even if a request is raised within 7 days, where applicable to the engagement:

• Amounts paid for completed or substantially delivered services
• Fees linked to already performed consultation, analysis, or support work
• Third-party or pass-through costs already paid on your behalf
• Custom development effort already initiated or completed
• Renewals, subscriptions, or service periods already activated unless otherwise stated
• Any payment where the invoice, proposal, or written agreement clearly stated that it was non-refundable

7. Refund Request Process

To request a refund, you should write to Mail@oasisservices.in within the applicable 7-day period and provide enough information for us to identify and review the payment. Your request should ideally include:

• Your name and organization name
• Contact number and email address
• Date and amount of payment
• Invoice reference, quotation reference, or payment proof if available
• Reason for refund request
• Any other information reasonably needed to review the request

8. Review and Decision

All refund requests are subject to internal review. We may verify project status, payment details, communication history, service activity already performed, and whether any work or cost has already been incurred. Based on that review, the request may be approved, rejected, or approved in part.

9. Mode and Timing of Refund

If a refund is approved, the refund may be processed through an appropriate banking or payment method as reasonably determined by us. The actual time taken for the amount to reflect will depend on internal processing, banking timelines, payment gateway timelines, and the method used for the original payment.

10. Partial Refunds

Where applicable, Oasis SoftApp Services may issue a partial refund instead of a full refund. A partial refund may be considered where part of the work has already been completed, where some costs are non-recoverable, or where some service value has already been delivered or consumed before the refund request was raised.

11. Chargebacks and Payment Disputes

If you have a concern regarding a payment, you are expected to contact us first so the issue can be reviewed in a business-appropriate manner. Initiating a chargeback or payment dispute without first contacting us may delay resolution and may require us to rely on project records, payment records, communication history, and supporting documents to contest or respond to the dispute.

12. Exceptions

Any exception to this Refund Policy, including any refund after 7 days, must be expressly approved in writing by Oasis SoftApp Services. No verbal discussion, informal expectation, or assumption shall override the written refund rule unless specifically confirmed by us.

13. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect business, legal, operational, or service-related changes. The latest version published by us should be treated as the current reference version for website purposes.

14. Contact for Refund Requests

If you wish to raise a refund request or have any question regarding this Refund Policy, you may contact Oasis SoftApp Services at Mail@oasisservices.in.